Question 1

How does the online consultation take place?

Accepted Answer

The consultation takes place via the Zoom platform. A link with ID and password for access to the consultation will be sent to the email  address you provided during the booking.

It is not necessary to have the Zoom application to participate, you just need an internet connection.

During the consultation, our screen will be shared in order to illustrate the answers to the questions that were submitted to us during the booking phase. For this reason, we recommend that you carry out the consultation with a computer or tablet in order to have a sufficiently sized screen.

Question 2

What does an online consultation include?

Accepted Answer

During the consultation, all the answers to the requests made during the booking phase will be illustrated. Hence, it is necessary to provide  all the documentation relevant to the request so that you can be prepared and know the technical details during the meeting.

According to the time left, we can answer further questions that may arise during the meeting.
At the end, a summary report of what was expressed verbally during the consultation will be sent within a few days.

Question 3

What kinds of requests can I make for the online consultation?

Accepted Answer

These are a few examples of the types of  questions you could ask:

• Questions related to plant engineering (such as heating, lighting, air conditioning systems, etc.).

• Design questions related to the distribution of space in the property (E.g., In the house where I live / in the house I am about to buy, can I get an additional bedroom from the existing space? Can I move the position of the kitchen, etc.,)

• Questions related to interior design and decoration (combination of materials, fabrics, colors)

• Questions related to architectural aspects before confirming the purchase of a house (Is it possible to demolish a wall? Etc.)

• Questions related to building a house from the ground.

Question 4

What documents do I need to provide before the online consultation?

Accepted Answer

Anything you deem useful for the answers to your questions, such as the plan of the existing property that you want to modify,  or do the interior design for,  photos of the current state, indication of any materials, colors, finishing that you like, etc.

In any case, once the request has been analyzed, and before the meeting, we will ask you for further clarification or documentation.

Question 5

How much time must pass from the booking to the actual date of the consultation?

Accepted Answer

The booking system is automatically set to book for 7 days into the future.
For example if the current date is  October  10, the calendar allows you to book your appointment only from October 17 onwards.

This interval is needed so that our experts can analyze the documents and request any additional information required to answer your questions.

Question 6

How long does the online consultation last?

Accepted Answer

The online consultation lasts 2 hours. 
If the topics to be discussed need more time before the consultation, we will recommend doing more sessions and will inform you prior to your online appointment.

Question 7

When is an online consultation not recommended?

Accepted Answer

Once we have received your request with the necessary questions and documents, we will evaluate whether it is possible to answer your questions or advise against online advice.

Should we advise against the online consultation, your payment will be refunded to the card you used to complete the purchase.

Question 8

Will I receive design solutions during the online consultation?

Accepted Answer

During the online consultation, we will answer all your questions and advise you from a design point of view, we also will provide any distribution solutions in the form of a sketch. But it does not include the realization of a complete architectural project.

Question 9

Can I cancel a consultation?

Accepted Answer

Yes.

We offer a 24-Hours Money-back Guarantee.

Once purchased, your booking may be canceled within 24 hours without penalty and with a full refund to the original form of payment.

After 24 hours, you may still cancel, however, the booking becomes non-refundable.

Question 10

Can I postpone a consultation?

Accepted Answer

Yes. You may postpone your appointment by clicking the reschedule link provided in the booking confirmation email that you will receive. 
Please reschedule at least 24 hours before the appointment to avoid penalties. If you need to postpone the online consultation, please send an online request within 24 hours before the same, and we will suggest other possible dates.

We have found it necessary to charge fees in the eventuality that a rescheduling is requested less than 24 hours prior to the time. These charges are essential as once we confirm a booking, we guarantee the Architect or Interior Designer’s time will be available exclusively for your online appointment.

MORE THAN 24 HOURS: FREE RESCHEDULING
BETWEEN 24 AND 6 HOURS PRIOR: 20% charge
LESS THAN 6 HOURS: 50% charge
NO SHOW: 100% charge

Question 11

What happens if the consultant requests a rescheduling or cancelation?

Accepted Answer

In the event that a rescheduling is requested by Interior AP, the consultant will contact you to reschedule a suitable time for a new appointment and no penalties will be levied.
In the event that a cancellation is requested by the consultant, the full amount will be refunded to the original form of payment regardless of the 24-hours rule.

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